Safe sender list

Whitelist or add email addresses to your safe sender list in your email account

To stop [email protected] going into junk or spam folders:
  1. go to ‘junk’ emails and ‘mark as not spam or junk’; or
  2. add to your Contacts; or
  3. add it to your safe sender list

To add to safe sender list:

Gmail

  1. Select contacts from the options on the left side of the Gmail Inbox.
  2. Select Create Contact on the top menu.
  3. Enter the email address in the primary email box.
  4. Select Save.

If the email is in the Spam folder, mark it ‘Not Spam’ to whitelist it.

MacMail

  1. Open the email.
  2. Type the sender’s email in the Add Entry field on the Allow List.
  3. Verify the sender’s contact details.
  4. Click Save.

MSN

  1. Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
  2. From the E-mail settings screen, select Junk E-mail Guard.
  3. Select Safe List.
  4. Enter the email address.
    Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  5. Select Add.

Outlook

  • 2003, 2007 and Express

Without an example email address in your inbox:

  1. Select Actions from the toolbar at the top of the screen.
  2. Select Junk E-mail.
  3. Select Junk E-mail Options…
  4. Click the Safe Sender tab.
  5. Click Add.
  6. Type in the email address you wish to add to your safe sender list.
  7. Click OK.
With an example email in your inbox:
  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down.
    Note: This is located in the “Junk Email” section
  3. Select “Add sender to Address book”.
  4. Click OK.
To white list an entire domain:
  1. Open the email.
  2. In the Toolbar options at the top, click the Safe Lists drop-down. 
    Note: This is located in the “Junk Email” section
  3. Select “Add Sender’s Domain (@example.com) to Safe Senders List.
  4. Click OK.
  • 2010
  1. In Outlook, go to the Home tab.
  2. Click the Junk button.
  3. Choose “Junk E-Mail Options” from the drop-down list.
  4. Go to the Safe Senders tab.
  5. Type in either the email address or the domain name you wish to add.
  6. Click OK.
  • Express
  1. In Outlook, go to the Tools menu.
  2. Select “Address Book”.
  3. Click New and select New Contact from the drop-down menu.
  4. Type in email address and include any details you want.
  5. Click OK.

Outlook.com (Formerly Hotmail)

  1. Open your Outlook mailbox.
  2. Select Options from the top right (next to the question mark).
  3. Select More options > Safe and blocked senders (under Preventing junk email) > Safe senders.
  4. In the space provided, enter the address.
    Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to whitelist the domain (replace the xxxxx with the domain name).
  5. Select Add to list.
  6. Ensure the safe mailing lists box has the address you entered, and select OK.

Yahoo

In Yahoo Mail, your contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

  1. Open your Yahoo mailbox.
  2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
  3. Click “New Contact”.
  4. Fill in the fields of your Contact.
  5. Click Save.

Telephone us, if you need help.

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